Shipping
Do you ship internationally?
Yes! Coral Coast Couture proudly ships worldwide. No matter where you’re located, we strive to deliver our collections safely and efficiently to your doorstep.
How are international shipping charges calculated?
Shipping charges are calculated automatically at checkout based on your order’s total weight, delivery location, and postal code.
How long does international shipping take?
Orders are typically dispatched within 1–2 business days. International delivery usually takes 5–10 business days, depending on your location and customs clearance.
Can I place an order from overseas and ship it to an Australian address?
Absolutely! You can place an order from anywhere in the world and have it delivered to any Australian address. Domestic shipping rates will apply for Australian deliveries.
Are there any items restricted for international shipping?
Some products may not be eligible for international shipping due to material, size, or customs regulations. If an item cannot be shipped to your country, it will be clearly mentioned on the product page and checkout will be restricted.
Products & Support
Do you accept bulk or wholesale orders?
Yes, we do accept bulk and wholesale orders. For inquiries, please contact our support team via email with your requirements.
How can I be sure about product quality when shopping online?
We provide detailed product descriptions, fabric details, sizing guides, and high-resolution images for every item. Our collections are carefully curated to ensure premium quality and comfort.
How can I contact Coral Coast Couture customer support?
Our support team is always happy to help!
📧 Email:support@coralcoastcouture.com
🕘 Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM (AEST)
Return & Cancellation Policy
What is your return policy?
We accept returns within 7 days of delivery if the product is unused, unworn, and in original condition with tags intact. Return shipping costs are the responsibility of the customer.
Which items are non-returnable?
The following items cannot be returned or exchanged unless they are defective:
- Items purchased during sale or clearance
- Gift cards
- Customized or made-to-order products
What if I receive a damaged or defective product?
Please email us clear photos of the damaged product within 24 hours of delivery. Once verified, we will offer a full refund, replacement, or store credit—whichever you prefer.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement for a full refund. Once the order has been shipped, cancellations are not possible.
Payment
Do I need to pay customs duties or import taxes?
Customs duties and import taxes (if applicable) are the responsibility of the customer and vary by country. Please check your local customs regulations before placing an order.
Is Cash on Delivery (COD) available?
No, Cash on Delivery is not available. All orders must be prepaid.
What payment methods do you accept?
We accept all major international credit and debit cards for secure and hassle-free payments.
Are product prices the same for domestic and international orders?
Yes, our product prices are the same worldwide. Only shipping charges vary based on destination and order weight.
My payment failed but the amount was deducted. What should I do?
Don’t worry! If the amount has been deducted but the order wasn’t placed, please contact our support team with payment details. The amount is usually reversed within a few business days.